00387     2200157   4500001002100000005001500021008004100036035002600077041000900103082000900112090001500121100002400136245004400160650001500204990001000219INLIS00000000002634120151118220011190715|||||||||   |   |||   |||| ||ind||  a 0010-111500000026260  a ind0 a 658  a 658 HER o0 a Hermawan Kartajaya00a On becoming a customer-centric company 0a MANAJEMEN  a25701