na INLIS000000000053649 20151119000659 190715||||||||| | ||| |||| ||ind|| 979-731-333-6 0010-111500000053568 ind 658.812 658.812 FAN p Fandy Tjiptono Prinsip-prinsip total quality service IV Yogyakarta Andi 2004 x,175 hlm. : ilus. tabel ; 23 cm. Perpusnas MANAJEMEN -- TOTAL QUALITY SERVICE 34618